Privacy Policy

Last updated: September 2026

Ken’s Home Maintenance respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your information when you contact us, use our services or visit our website.

Information We Collect

We may collect personal information that you provide to us, including:

Your name
Phone number
Email address
Property or service address
Information you provide when requesting a quote or making an enquiry
Details relating to services we provide for you
Billing and payment information
Any other information you choose to provide when communicating with us

We may also collect general information about how visitors use our website, such as browser type, device information and pages visited, through standard website analytics and cookies where applicable.

How We Use Your Information

We collect and use personal information where it is reasonably necessary to operate Ken’s Home Maintenance and provide our services. This may include:

Responding to enquiries and quote requests
Arranging and providing home maintenance services
Communicating with you about scheduled work
Preparing quotes and invoices
Processing and recording payments
Maintaining customer and business records
Improving our website, services and customer experience
Meeting our legal, accounting and regulatory obligations

We will not sell or rent your personal information to third parties.

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business, such as accounting, payment processing, website hosting or other business administration services.

We may also disclose information where required or permitted by New Zealand law.

We will only share information that is reasonably necessary for the relevant purpose.

Keeping Your Information Secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Personal information will only be retained for as long as reasonably required for the purposes for which it was collected, or as required by law.

Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the website and help us improve its performance and content.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how certain parts of the website function.

Accessing or Correcting Your Information

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to ask us to correct information you believe is inaccurate.

To request access to or correction of your personal information, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. The latest version will be published on this website.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Ken’s Home Maintenance
Christchurch, New Zealand
Phone: 022 654 0830
Email: kensmaintenance.nz@gmail.com